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Marketplace Operations Coordinator

Guadalajara, Jalisco, Mexico

The Market Place Operations Coordinator is responsible for driving in-season order book execution, in partnership with internal stakeholders across the matrix, this role is accountable for driving in-season execution to achieve strategic account targets, plan/deliver seasons and collaborate to obtain success at delivery, through reliable, efficient, fast and flexible process executions.

Key Responsibilities:
  • Establish efficient order management processes to plan and deliver seasons according with business and planning teams.

  • Provide superior customer service by supporting the Supply Chain Ops, Sales and account teams
  • Lead account KPI’s for On-time and In-full delivery, coverage, cancellations. Providing input into shipping goal setting process and track weekly progress.
  • Ensure strong account relationship, by working effectively with sales and account counterparts to enhance the retail business and provide first point of contact internally for all relevant operations activities.
  • Lead to manage the service based on the differentiated service model, seek best practices tools & processes within MPO, Sales and Account related areas and implement where applicable.
  • 2-3 years of relevant experience, in Operations/Supply Chain and/or Customer Service
  • Master in Excel
  • General SAP system knowledge.
  • Fluency English.


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