, Kowloon, Hong Kong

Ref#: 515556333

Date published: 27-Nov-2017

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Role and Responsibilities


  • Develop strategies necessary for the development and implementation of retail best practices, operational standards, business processes, and policies and procedures.


  • Establish key benchmarks and performance measures to assess operational effectiveness.  Establish processes to analyze results and develop plans for improving business practices to maximize profitability.


  • Partner with retail field leadership to integrate implementation and delivery of operational improvements and related communications and training with overall retail business plan.


  • Provide expertise on store development projects to ensure efficient use of capital and company assets


  • Develop overall communication and training strategy to ensure that stores have necessary information and education resources to consistently execute operational standards.


  • Select, lead, evaluate, coach, train, and develop a team of Retail Operations professionals and Managers.  Manages team and sets team and individual goals that align with department and function goals.


  • Coaches staff, creates opportunities for staff development, makes hiring decisions, drives performance management, recognition and rewards.  Develops team structure that facilitates and maximizes individual and team performance.


  • Proactively conduct consumer research and have a clear understanding of consumer, market and product research and management of innovative range development and change including marketing, purchasing and development to achieve budget.


  • Maximise the retail contribution at lowest operational cost, maintaining optimum product availability through effective forecasting without unnecessarily increasing stock holding value.


  • Be responsible for and manage all Retail master data.


  • To ensure that the team has industry standards processes, templates and tools in order to manage client retail programs effective and for maximum commercial delivery.


  • Participate in new business evaluations and understand ongoing tenders, closely work with the team on ongoing client initiatives, performance delivery to contractual terms and subject matter expert for retail matters.


Preferred Qualifications


  • Bachelor’s degree holder with minimum 8 years of relevant working experience in retail industries and minimum 3 years of management experience

  • With a proven track record in retail management gained from large retail business; multi-store retail operations experience is required

  • Strong analytical skills and details-oriented; strategic thinker who is proactive and results-oriented 

  • Ability to analyze and interpret a high amount of data and identify the implications and required actions 

  • Retail and product expertise in Hong Kong and Taiwan with apparel / fashion trend experience 
    Strong problem-solving, organization and planning skills; with a good sense of urgency and is able to handle ambiguity

  • Excellent communication skills in Cantonese, English and Mandarin

  • Travel: 20-30%



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