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Digital Gift Card and Operations Senior Manager

Shanghai, China, China

The ideal candidate will have a deep experience of digital gift card business, operations and sell channels,

Key responsibilities:

  • Be responsible for e-gift card experience development on platforms, including Nike.com, Tmall, wechat, HK.com, group purchase, etc by partnering with global, platforms team

  • Setting digital gift card business KPI and operations KPI

  • Understand China, Hongkong and Taiwan gift card market and customers’ behavior and benchmark competitors to provide recommendation of digital gift card business strategy

  • Partner with platform to support retail moments through gift card experience and service on platforms

  • Develop digital gift card experience to attract consumer redeeming on platforms

  • Build up digital gift card operations playbook

  • Seek for gift card sell opportunities on digital channels

  • Build up digital gift card team

Qualification and Education:

  • Bachelor Degree above

  • At least 4~5 years of experience in gift card, worked in foreign company preferred

  • At least 2 years of experience in digital

Required Skills:

  • Understanding of platform technology and operations

  • Strong communication and presentation skills in both Chinese and English

  • An ability to present actionable insights and opportunities to leadership

  • Desire to manage a complex portfolio work in a fast moving, dynamic team & business environment

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