Search Jobs

Share this job

Service Delivery Lead

Shanghai, China, China

Service Delivery Lead for Nike

As a Nike Service Delivery Lead, you’ll join a flexible, fast-moving team serving the world’s most iconic athletic brand. We’re a group of multi-talented team players who prize collaboration, but also have the individual confidence and discipline to tackle complex independent projects. Curiosity and a basic love of learning are fundamental assets: our world is constantly evolving, and we evolve with it, hitting our deadlines on the way. We’re proud of what we do, and we have a lot of fun doing it.


  • Requirements for the position include:
    Bachelor's degree in Business, English, Communications, Education, or Marketing. Relevant experience in lieu of degree may be taken into consideration.
  • 3+ years working experience in a contact center, retail sales, e-commerce, consumer service environment required.
  • 2+ years training experience in sports or call center industry.
  • Fluent in both writing and spoken English.
  • Must be proficient in sports products and learn quickly when new products or process launches.
  • Excellent in Microsoft Office products (Outlook, Word, Excel, & Power Point), Adobe Professional products (e.g. Flash, Photoshop, In-Design & Dreamweaver), and/or Captivate.  Or applicable/related e-learning or authoring tools.
  • Strong customer service and networking skills.
  • Ability to work & manage remotely with little supervision.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Nike Job Alerts

Sign up to stay up to date with the latest opportunities.