Operations Coach, Canberra

Canberra , ACT, Australia

Ref#: 515555311

Job Function: Retail Store

Date published: 1-May-2017

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A great opportunity has become available to join the Nike Retail team in the role of Operations Coach, Canberra; this is a permanent role reporting to the Head Coach. The mission of the Operations Coach is to support the Head Coach and Product Coach in all in-store activities to achieve sales, profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures.

Key responsibilities of the role include:   
  • Delivering financial results, incorporating payroll compliance, staff rosters, cash management, inventory management and performance goals
  • Providing leadership and people development, including training and development, performance management, and coaching
  • Providing leadership on the sales floor by monitoring the teams execution of customer service principles and supporting an in-store culture the brings the Nike brand to life
  • Merchant and Operational excellence, including being point of contact for Facilities Management

Preference will be given to applicants who have:
  • A passion for the NIKE brand
  • Minimum 3 years general Retail experience
  • Minimum 1 year supervisory experience
  • Extensive experience leading the delivery of a high level of customer service in a Brand Retailer 
  • Outstanding communication skills
  • Solid organization skills
  • Proficiency in MS Office products and Retail business systems


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