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Marketplace Operations Coordinator

Guadalajara, Jalisco, Mexico

Mission of Role


The Market Place Operations Coordinator is responsible for driving in-season order book execution, in partnership with internal stakeholders across the Retail matrix, this role is accountable for driving in-season execution to achieve NFS targets, plan/deliver seasons and collaborate to obtain success at retail, through reliable, efficient, fast and flexible process executions.


Key Responsibilities:


·         Establish efficient order management processes to plan and deliver seasons according with business and retail planning teams

·         Provide superior customer service by supporting the Supply Chain Ops and Retail Nike Stores teams

·         Lead the Nike Stores KPI’s for On-time and In-full delivery, coverage, cancellations. Providing input into shipping goal setting process and track weekly progress

·         Ensure strong account relationship, by working effectively with Nike Stores counterparts to enhance the retail business and provide first point of contact internally for all relevant operations activities

·         Lead to manage the service based on the differentiated service model, seek best practices tools & processes within MPO and Nike Stores related areas and implement where applicable


Experience


2-3 years of relevant experience, in Operations/Supply Chain and/or Customer Service

Computer skills: MS Word, Windows, Excel, Power Point

General SAP system knowledge

Preferences: Fluency in Spanish and English









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