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Loss Prevention Manager

São Paulo, São Paulo, Brazil

About the position:

  • Develops and implements controls to limit shrinkage and other risks that inhibit profitability of direct to consumer sales;
  • Coordinates investigation of loss incidents and related legal action;
  • Work collaboratively with business partners to ensure consistency of processes and practices - establish clear communication processes with DSD, store, and LP team;
  • Assume leadership role in all crisis situations;
  • Execute all aspects of LP programs to assist stores in reducing inventory shortage and shortage percentage;
  • Identify potential programs and controls, deficiencies and suggest improvements;
  • Identify, address and resolve both external and internal theft issues and situations;
  • Analyze operational controls and insure action plans are created to address bad dept, cash shortages and accidents (OSHA compliance);
  • Educate and coach store managers and DSD on theft detection/programs, risk management and crisis management;
  • Communicate regularly with stores through huddles, meetings, etc.;
  • Manage and drive the creation of actions plans to address shortage reduction, coordinate short and long term actions.


  • Related work experience in customer/consumer service, management experience in a customer service, retail or sales environment;
  • Strong written and oral communication skills in English, including ability to make persuasive presentations to senior management;
  • Ability to collaborate effectively across disciplines;
  • Strong networking and relationship building skills;
  • Ability to influence others to take action;
  • Strong capacity to work across multiple different projects at one time supporting different initiative tracks;

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