Infra Operations Manager

Shanghai , China, China

Ref#: 515555249

Job Function: Information Technology

Date published: 7-Apr-2017

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Nike does more than outfit the world’s best athletes. We are a place to explore potential, obliterate boundaries, and push out the edges of what can be. We’re looking for people who can grow, think, dream and create. We thrive in a culture that embraces diversity and rewards imagination. We seek achievers, leaders and visionaries. At Nike, it’s about bringing what you have to a challenging and constantly evolving game.


If you’re ready to innovate and lead in the Digital space, join Nike’s Tech OPS organization. We bring together technology and process expertise to deliver one-stop solutions that enable Nike, Inc.'s digital products and services. We are responsible for creating, developing and deploying seamless, tailored and inherently social experiences to its Digital consumers. Working with our organization will be rewarding, challenging, and most definitely not be just another job.

Scope and Responsibilities:

As Nike Tech Ops infra operation Manager, you will use your broad background on IT service to design, deploy and maintain professional IT services on infrastructure. The services cover business process, infrastructure, digitalization, IT outsourcing, vendor management and people management. Important to the role is the ability to identify, evaluate, and execute IT service requirements and solutions.  As a infra operation manager, you should be able to communicate with business stakeholders and 3rd party vendors on IT services. To analysis and continuously optimize service is also a part of your daily key tasks. You will need to work with other IT streams in Nike and counter parts in other countries as a global team 

Experience Required:

  • Bachelor’s Degree in Computer Science, Engineering, IT or a related field;

  • At least 6 years’ experience in IT operation role and 3 years IT operation manger role

  • Working understanding of PMI, Agile or other PM methodologies

  • Solid understanding on ITIL/ITSM methodology

  • Be able to carry out SLA management and service analysis

  • Be able to drive and control 3rd party vendor on service delivery with restrict quality control

  • Ability to be a forward thinker and recommend proactive measures to limit event frequency

  • Be able to work alone under pressures and tight timeline

  • Good communication skill on both written and oral English is a MUST

  • Retail experience is a plus

  • Having solid understanding on retail and enterprise infrastructure architecture and having good technical knowledge on OS, DB, VM, Cloud and Network
  • Coaching and managing the team from both internal Nike and external 3rd party vendors

  • Leading teams that provide ongoing IT services. This includes retail ongoing routine service, project support , data center operation support, service outsourcing management, new store/office opening and closing and other ad-hoc related services
  • Global IT operation experience is a plus

  • Be able to define routine operation tasks to make sure we have stable and healthy IT infra


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