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Greater China Total Rewards Operations Manager

Shanghai, China, China


As the Total Rewards (“TR”) Ops Manager for Greater China, you will be responsible for leading the TR Ops team comprising of Compensation and Benefits (C&B) Operations.  This role will oversee the day to day operations of Nike’s Compensation and Benefits programs as well as cyclical Compensation and Benefits events for the Greater China region comprising of China, Hong Kong, Taiwan and Macau.  This role will have bold line reporting to the global TR Ops Senior Director and dotted line reporting to the HR Operational Services Director in GC.  This role will also be an important part of the Greater China HR Operational Services Leadership team, driving an integrated HR agenda for the function and the business.


  • Provide leadership & oversight to deliver integrated TR Operations and program excellence
  • Ensure quality program implementation, delivery and end to end accountability
  • Partner with stakeholders to manage and ensure program compliance
  • Drive effective stakeholder relationships and create feedback loop to inform further process & service improvements
  • Manage complex exceptions and/or service issue escalations to root cause & resolution
  • Practice and execute global program standards with consistency
  • Seek innovative and creative ways to obtain operational excellence with a focus on consumer experience
  • Responsible for defining program delivery quality and metrics
  • Provide leadership, coaching and guidance to a team of functional C&B specialists
  • Partner with TR COEs and TR Ops leaders in related initiatives and programs
  • Collaborate as one HR Operational Services team to ensure a seamless experience for our employees






  • Compensation and Benefits knowledge: subject matter expert in benefits (health/wellness, retirement/savings, leaves) and compensation (base pay, incentives, service and recognition awards) programs
  • Regulatory Compliance: local knowledge of C&B related compliance and regulations 
  • Consumer orientation: our consumer is our employees; apply the lens of the consumer in everything that we do, from the process, to the end product/service, the technology and the user experience
  • People leadership/coaching: our teams are our assets; we strive to lead, drive, coach and inspire our team members every single day
  • Communication and Influencing: clear and succinct written/oral communications are critical;  we partner and align with each other to do what is best for the consumer and Nike
  • Curiosity: continuous learning, asking questions and listening with intent; we are always on the lookout for better ways of doing things, we do not settle for the status quo
  • Managing Ambiguity: leading through grey areas, ability to analyze and provide solutions
  • Collaboration: we win as a team, we set the pace and champion collaboration across our functions and business; we are stronger together when we respect and leverage each others’ strengths

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