Digital Fraud Manager

Shanghai , China, China

Ref#: 515555338

Job Function: Retail Corporate

Date published: 8-May-2017

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  • Understand the vision, direction and culture of Nike Digital Loss Prevention

  • Protect Nike and consumers from high risk activities through management of loss mitigation processes

  • Lead investigations, interviews and partner with all LP and security partners for internal and external investigations

  • Interface with Retail Loss Prevention, Consumer Services, Security, Legal, Internal Audit, Security, vendors, law enforcement agencies, and industry organizations

  • Maintain knowledge of ecommerce risk trends, schemes, performance drivers, and mitigation tools.

  • Implement and maintain loss prevention systems and processes.  Manage Risk mitigation processes for emerging trends and behaviors via rule analytics and models through third party and/or data scientist.

  • Responds to escalated loss prevention issues, industry risk alerts, bank alerts and consumer alerts.

  • Supports product launch processes for mitigation of limit abuse and payment risk

  • Manage team of loss prevention analysts and resources to detect and mitigate issues and losses

  • Provide direction and support for staff performance through Nike coaching processes

  • Manage all work loads, schedules and processes of the Digital LP team. Assist Digital LP Leadership Team in resource planning and budgeting.

  • Implement and support the management of all third-party risk mitigation tools and vendors

  • Act as Digital Loss Prevention subject management expert for all business partners, trouble shoot system related issues providing support to all departments

  • Monitor existing metrics and partnering with internal and external teams to identify process and system improvement opportunities.

  • Lead the ongoing management of tools and processes supporting the deployment tracks, establishing scorecard metrics to monitor progress

  • Support and lead in aligning processes across key cross-functional partners – Supply Chain/Finance/Ops

  • Bachelor's degree in Business, Finance, Economics, or experience in a related field required.

  • Prior experience retail/or e-commerce risk, or security investigations highly preferred.

  • 2-3 years of experience in broad-based business analytics roles including application of insights to complex business problems, and developing high-impact management and operational reporting.

  • Advanced Excel, Word and PowerPoint skills required. Mac/ Keynote skills highly preferred.

  • Proven ability to turn data into visualized, actionable analysis and metrics – make data tell a compelling story.

  • Strong oral, written and presentation skills combined with the ability to articulate complex business drivers.

  • Demonstrates patience, integrity and the ability to negotiate effectively and network with internal and external contacts.

  • Strong management and organization skills.

  • Ability to work independently and cooperatively in a diverse group


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