Marketplace Operations Manager
Scarborough , Ontario, Canada
Are you looking for an opportunity to work and build a strong career with one of the coolest brands in the world?!
We at NIKE Canada are currently looking for an exceptionally talented Marketplace Operations Manager to join our Customer Account Service Team Centre team in Scarborough, ON.
Nike, Inc is one of the most recognized and leading brands in the world. We are the world’s leading innovator in athletic footwear, apparel, equipment, and accessories.
Along the way, Nike has established a strong Brand Portfolio with several wholly-owned subsidiaries including CONVERSE, HURLEY, JORDAN BRAND and NIKE GOLF. Nike’s world headquarters is located in the United States near Beaverton, Oregon, a suburb of Portland. Nike operates all around the globe employing more than 44,000 people across six continents.
MARKETPLACE OPERATIONS MANAGER
Manage Account & Channel Operations for a specific customer/channel/territory to ensure a premium consumer experience, while driving mutual growth and profitability, maximizing service, and optimizing order book productivity.
Support Account & Channel Operations leadership:
Monitor & drive Channel /Account Operations performance (service, inventory, order book health, productivity)
Support multi-year strategic plans and capability roadmaps that support Nike and Account/Channel business goals
Partner cross-functionally within Nike (Merchandising Ops, Sales, Logistics, DSM, etc.) to flawlessly execute launches, initiatives, key commercial styles, and Key City Offense
Support joint operational & order management capabilities with partners– to drive mutual growth, profitability & productivity
Monitor, leverage, and improve KPIs to optimize On-time and In-full delivery, Inventory (holds), Coverage, Cancellations, Contract call-offs, Service, and Cost-To-Serve (C2S), etc.
Enable achievement of the financial goals:
Support account/channel S&OP
Ensure the order book reflects account/channel shipment intent
Influence the complete supply chain process from planning, inbound delivery, distribution, transportation services, systems, store operations, and sales floor replenishment
Work with Marketplace Ops Director to align on shipment plans for the account/channel – ensuring outbound flow is aligned with Account DC & Store capacity while meeting Nike’s financial needs
Monitor the services of external providers and cost-to-serve parameters
Assist with monthly goal setting & budget process to align with Finance/Sales
Deliver results through inspirational team management
Hire, coach and lead teams to ensure service excellence
Ensure a MPO team performance management culture
Guide Account/Channel Operations Lead to standardize, simplify and ensure consistent reporting in alignment with MPO objectives
Seek best practices tools & processes within MPO and implement where applicable
Proven process and operational experience, including Supply Chain, Logistics, Project Management, and Process Improvement with progressive responsibility
Experience with project management methodologies
Experience in a highly cross-functional business environment with the ability to effectively communicate and influence at various levels within a matrix structure, including strong storytelling skills
Self-directed and comfortable working in ambiguous environments
Passionate about problem solving
Change agent/change management skillset
General SAP system knowledge, adept with systems and technology
Strong financial acumen
Bachelor's Degree required
Retail experience preferred, but not required
Nike believes smart, passionate, curious people will rise to the occasion, therefore they set the bar high and then raise it higher. At Nike, you will grow because you will be challenged. You will be challenged because you will work with the best talent, the best athletes, and the best business partners in the industry.
If this is you, then please apply online with your most recent resume and cover letter at your earliest opportunity. Selected candidates will be contacted for interviews.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the City of Toronto’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.