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HK RETAIL MANAGEMENT MANAGER

Kowloon, Hong Kong

KEY JOB ACCOUNTABILITIES:

  • Elevate partner retail capabilities through jointly setting/managing retail KPI, defining incentives to drive right behavior and conducting fleet performance review/action plans
  • Lead the development of role model stores, to demonstrate the comprehensive service & services, efficient retail operation process, premium consumer experience and strong business performance
  • Establish a strong Nike Retail store management team to guide/cooperate with our partners to drive store conversion rate and delivering seamless experience

KEY CAPABILITY REQUIREMENTS:

1. Business Expertise:

  • Requires in-depth knowledge and experience on retail business and partner management
  • Uses best practices and knowledge of internal or external business to improve consumer experience and business performance
  • Understand customer financial plans and create inventory strategies that drive Nike and customer profitability

2. Delivering Solutions:

  • Find out the root cause of operations problems through the store visiting
  • Solves complex problems; takes a new perspective on existing solutions
  • Interprets customer needs, assesses requirements and identifies/create solutions
  • Works independently, receives minimal guidance

3. Team Impact:

  • Explains difficult issues and works to build consensus
  • Makes decisions within guidelines and policies
  • Impacts a range of standard and non-standard customer, operational, process, project or service activities
  • Acts as a resource for colleagues with less experience and play as a leader to direct the work of other staff /partners
  • Coach and inspire colleagues and build strong and self-motivated team

4. Account Leadership:

  • Business Partnering: can effectively coordinate collaborative business meetings and see outcomes through to completion. Can solicit, monitor, and respond to account feedback. Have a strong understanding and can articulate how Nike and the account can partner in business for mutual advantage
  • Customer Relationship Development: build lasting relationships with their counterparts in assigned accounts. Good at managing expectations, and following through on commitments. Manage conflict and maintain positive relationships in extremely difficult or controversial situations

REQUIREMENTS:

  • Bachelor’s Degree holder with minimum 5 years with 2 years store management/training experience
  • With a proven track record in retail management, multi store retail operations experience is required
  • Well-organized, detail-minded with good communication skills
  • Familiar with the Retail Operation flow
  • Good team player who can work well independently and able to work under pressure
  • Openness to ideas, able to demonstrate an ability to initiate change and influence other
  • Customer centric, able to work in a fast-paced, embracing change and results-oriented environment
  • Good communication skills in Cantonese, English and Mandarin
  • 10 – 20 % travel is required

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